Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us.


It takes about 3-7 days, but we aim to finish your hand-drawn portrait as soon as we can.

You will be emailed your custom portrait, which is ready to print. You may also request us to print it out at our store.

Yes! I will make revisions until you are 100% satisfied with the portrait. Our team will make sure the portrait puts a smile on your face.

Please feel free to contact us and we can set it up for you.

Absolutely! You have the option to choose a custom background.